Workmanship Performance Benchmarking Model: The Role of Assessment Factors

Abstract

Several studies have been conducted on factors contributing to poor workmanship on construction projects and possible measures to mitigate the problem. Lack of experience, communication, language barrier, construction equipment, poor weather, and limited time and costs are among the most notable factors contributing to poor workmanship. Unfortunately, the factors required for workmanship performance assessment at both the project level and the organizational level are yet to be identified. As such, the objective of the study is to develop factors for an integrated benchmarking framework to measure the workmanship performance of building projects to ensure construction quality. The study undertakes a comprehensive assessment of the literature and administered a survey to the building and construction professionals. The study outcome novel factors for workmanship performance assessment. This research is expected to assist with contract tendering, evaluation, and workmanship performance standard development tools for the construction industry.